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General back to top
Q:How do I get a WAM!NET account?(click for answer)
Q:I forgot my password, how do I get a new one?(click for answer)
A:E-Mail email@example.com to request a password reset.
Q:I keep entering my password but it won't work and now it won't even let me enter it?(click for answer)
A:After 3 consecutive attempts the system locks you out for 5 minutes. Passwords are case sensitive. Try again and if that fails contact firstname.lastname@example.org.
Q:How do I change my password?(click for answer)
- log into info center http//:ic.wamnet.com
- click on users
- enter in new password in field
- scroll to bottom and click update
Q:Can outside users (non-UMG staff) be given access to W!N?(click for answer)
A:Yes. But, they must have their own account created for them. Sharing of accounts is not allowed.
Q:Can I use/access eFolio, Content Studio, Internet Gateway and TDx outside of our network (from home)?(click for answer)
A:EFolio, Content Studio and Internet Gateway can be accessed from any location. TDx can only be used within UMG's network.
WAM!NET Relatedback to top
Q:What does WAM!NET mean?(click for answer)
A:Wide Area Managed Network.
Q:Why are WAM!NET services recommended over other similar services?(click for answer)
A:UMG as a whole has a contract with WAM!NET. We do not have this type of relationship with outside services. Therefore, they can not be held responsible for security breaches and/or leaks. WAM!NET is also a preferred vendor. Which means, we have leveraged better pricing for these services.
Q:What browsers are supported by WAM!NET?(click for answer)
A:Visit WAM!NET Service Portal - Browser Information for a breakdown of what browsers are supported.
Q:Who can I contact for help with WAM!NET tools?(click for answer)
A:Email email@example.com or call Brett Munoz at 818-286-8118
Q:How do I know which W!N service is best for me?(click for answer)
A:If you are not sure which service suits your workflow, please fill out this questionaire and we'll help you determine what services you need.
Q:Where can I download instructions on how to use WAM!NET tools?(click for answer)
A:Documentation can be found here.
Q:Do I need software to use WAM!NET services?(click for answer)
A:The only software required is a web browser. If you are sending/recieving large files internally we do have an application we provide for communicating directly with our internal W!N server. That application is called Transmission Director X (note: This product is only intended for production departments).
Q:When I download a file from eFolio, Content Studio or Internet Gateway the name and extension of the file is being altered. Why?(click for answer)
A:You are using unsupported browser, please refer to WAM!NET Service Portal - Browser Information for an up-to-date list of supported browsers.
eFolio Relatedback to top
Q:When do I use eFolio over PlayMPE?(click for answer)
A:EFolio is meant to be used for advance music (sent over a month prior to release date) vs. PlayMPE that is used for promotional purposes (three weeks ahead of release date). Further, eFolio is meant to be sent to a small group of recipients (5-15 recipients). Whereas, PlayMPE can distribute music to hundreds of recipients.
Q:How can I be setup with eFolio?(click for answer)
A:Please fill out the online form located here.
Q:How is eFolio Watermarking different from regular eFolio?(click for answer)
A:eFolio with Watermarking will apply a watermark on an audio file (WAV, AIF, MP3, and M4A)
Q:How does eFolio watermark an audio file?(click for answer)
A:EFolio watermarks the Audio file by actually embedding the information on the audio as an inaudible frequency. One of the advantages to this method is the Audio track can be convert to analog and still retain the watermark.
Q:What type of audio files can I send via eFolio WATERMARKING?(click for answer)
A:You can send MP3, WAV, AIF, M4A.
Q:Why won't my eFolio Watermark my Audio track?(click for answer)
- The audio is in the wrong format necessary for watermarking (file shoud be either a WAV, AIF, MP3 or M4A)
Q:How do I know that my eFolio WATERMARKING link/email has been received at the other end?(click for answer)
A:Always include your own email address in the TO: field. When you receive it, the other person also has received it.
Q:How long should it take for my eFolio package deliver?(click for answer)
A:Depending on the number of files you are sending one to ten minutes is normal. If the elapsed time is more than 30 minutes, contact firstname.lastname@example.org.
Q:Why won't my eFolio stream work?(click for answer)
A:You may be using the wrong file type. For streaming use WAV, AIF, MOV or MPEG files.
Q:Are audio stream files sent from eFolio Production watermarked?(click for answer)
A:No, only files sent via the eFolio WATERMARKING portal are watermarked.
Q:I created a .sit/.zip bundle of my audio and sent it through the eFolio WATERMARKING tool but it doesn’t show up on the email?(click for answer)
A:These file types are not permitted through the eFolio WATERMARKING portal as audio within a compressed files format cannot be WATERMARKED.
Q:Can I use eFolio watermarking to send production Audio?(click for answer)
A:No. Since eFolio watermarking adds information to the Audio track, the file does not pass the QC process (aka. checksum).
Internet Gateway Relatedback to top
Q:What is Internet Gateway?(click for answer)
Content Studio Relatedback to top
Q:What is Content Studio?(click for answer)
A:Content Studio is our online storage system. It also allows you to send eFolios directly from the browser and send packages to other libraries or Internet Gateways.
Transmission Director Relatedback to top
Q:What is Transmission Director?(click for answer)
A:Transmission Director is a program that must be installed on your computer. It will allow you to send files from your desktop to a content studio library. Conversely, it will also allow you to download files that have been sent to your Content Studio Library.
Technical Support Relatedback to top
Q:Who do I call after 6:00pm PST for assistance?(click for answer)
A:After 6:00pm PST, call 1.888.638.6771 (option #1 option #3) to speak directly with WAM!NET (Savvis) or e-mail email@example.com.
Q:I have received the following message. “The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.” What should I do?(click for answer)
A:Try again later. This message usually is posted while a WAM!NET service is being rebooted for a standard maintenance. Normally the system should be back up within 10-20 minutes.
WAM!NET is a registered trademark of SAVVIS Communications Corp. ©2007 by WAM!NET, a division of SAVVIS Communications Corp. All Rights Reserved.