FAQ

A:You can sign up here, once you've completed that, send an email to wamnet-help-usa@umusic.com so we can complete your registration.

A:E-Mail wamnet-help-usa@umusic.com to request a password reset.

A:After 3 consecutive attempts the system locks you out for 5 minutes. Passwords are case sensitive. Try again and if that fails contact wamnet-help-usa@umusic.com.

A:

1. log into info center http//:ic.wamnet.com
2. click on users
3. enter in new password in field
4. scroll to bottom and click update

A:Yes. But, they must have their own account created for them. Sharing of accounts is not allowed.

A:EFolio, Content Studio and Internet Gateway can be accessed from any location. TDx can only be used within UMG's network.

A:Wide Area Managed Network.

A:UMG as a whole has a contract with WAM!NET. We do not have this type of relationship with outside services. Therefore, they can not be held responsible for security breaches and/or leaks. WAM!NET is also a preferred vendor. Which means, we have leveraged better pricing for these services.

A:Visit WAM!NET Service Portal - Browser Information for a breakdown of what browsers are supported.

A:Email wamnet-help-usa@umusic.com or call Brett Munoz at 818-286-8118

A:If you are not sure which service suits your workflow, please fill out this questionaire and we'll help you determine what services you need.

A:Documentation can be found here.

A:The only software required is a web browser. If you are sending/recieving large files internally we do have an application we provide for communicating directly with our internal W!N server. That application is called Transmission Director X (note: This product is only intended for production departments).

A:You are using unsupported browser, please refer to WAM!NET Service Portal - Browser Information for an up-to-date list of supported browsers.

A:EFolio is meant to be used for advance music (sent over a month prior to release date) vs. PlayMPE that is used for promotional purposes (three weeks ahead of release date). Further, eFolio is meant to be sent to a small group of recipients (5-15 recipients). Whereas, PlayMPE can distribute music to hundreds of recipients.

A:Please fill out the online form located here.

A:eFolio with Watermarking will apply a watermark on an audio file (WAV, AIF, MP3, and M4A)

A:EFolio watermarks the Audio file by actually embedding the information on the audio as an inaudible frequency. One of the advantages to this method is the Audio track can be convert to analog and still retain the watermark.

A:You can send MP3, WAV, AIF, M4A.

A:Possible reason:

• The audio is in the wrong format necessary for watermarking (file shoud be either a WAV, AIF, MP3 or M4A)

A:Always include your own email address in the TO: field. When you receive it, the other person also has received it.

A:Depending on the number of files you are sending one to ten minutes is normal. If the elapsed time is more than 30 minutes, contact wamnet-help-usa@umusic.com.

A:You may be using the wrong file type. For streaming use WAV, AIF, MOV or MPEG files.

A:No, only files sent via the eFolio WATERMARKING portal are watermarked.

A:These file types are not permitted through the eFolio WATERMARKING portal as audio within a compressed files format cannot be WATERMARKED.

A:No. Since eFolio watermarking adds information to the Audio track, the file does not pass the QC process (aka. checksum).

A:Internet Gateway allows you to upload a file and send it to a designated destination and it also allows you to download a file. The gateway can store files for up to thirty days. The gateway can ship to a content library or another gateway.
Click for more information

A:Content Studio is our online storage system. It also allows you to send eFolios directly from the browser and send packages to other libraries or Internet Gateways.

A:Transmission Director is a program that must be installed on your computer. It will allow you to send files from your desktop to a content studio library. Conversely, it will also allow you to download files that have been sent to your Content Studio Library.

A:After 6:00pm PST, call 1.888.638.6771 (option #1 option #3) to speak directly with WAM!NET (Savvis) or e-mail wamnet.support@savvis.net.

A:Try again later. This message usually is posted while a WAM!NET service is being rebooted for a standard maintenance. Normally the system should be back up within 10-20 minutes.